Does the person have strong feelings and refrain from showing them?
Self-control is the ability to control one's emotions and avoid negative reactions when faced with provocation, opposition or hostility from others or when working under stressful conditions. Similarly, it entails resistance under conditions of constant stress.
- Contains their emotions and keeps calm.
- Resists the temptation to act immediately, without thinking.
- Knows to keep calm when faced with a usual stress that occurs in their work area, steering clear of what triggers their emotions.
- Controls their feelings but does not act to improve things.
- Controls their own actions and continues calmly talking or working despite the strong emotions and feelings they are experiencing (frustration, anger, tension).
- Ignores or tries to avoid provocation and responds to it calmly.
- Knows how to maintain a language and tone of voice that are suitable for their conversations, despite complaints and/or provocation from others.
- Responds in a positive manner, reformulating problems or seeking solutions for them.
- Understands how their own emotions affect their performance and tries to prevent them from interfering in their daily work.
- Continues to work well and responds constructively, despite the stressful conditions.
- Employs specific techniques or habits in order to control emotions and tension.
- Controls frustration when faced with frequent obstacles or difficulties in achieving the objectives.
- Recognises their own personal emotions and tries to prevent these from affecting their management of the team.
- Conveys optimism and confidence in the future when faced with problematic and complicated situations. Tries to prevent negative emotions from directly affecting the team.
- Conveys understanding of their co-workers' emotions and offers advice and assistance on how to control them.
- Promotes actions and activities aimed at minimising the team's tension and increasing confidence when faced with daily difficulties.