Communication
Does the person pass on information in a way that is easy to understand?
Definition.
Communication entails the ability to pass on information, i.e., informing someone of something in a way that is clear and easy to understand. It ranges from passing on information to relating ideas, interests, etc. Communication can be verbal and/or written and is aimed at different audiences.
- Passes on and shares information when asked.
- Ensures that everyone who is involved in a problem or situation has the relevant information.
- Expresses themselves in a structured and clear manner.
- Adapts the language to the level of those receiving the information. Ex.: Does not use technical terms when communicating with a non-specialised audience.
- Communicates their opinions and information in a clear, dynamic and coherent manner.
- Ensures that their message is received without distortions (uses their own follow-up mechanisms). Ex.: Asks questions.
- Listens to the opinions and concerns of their colleagues, establishing feedback in the communication.
- Carefully prepares the information included in their communication or presentation.
- Uses different channels and manners of communication, adapting the message and the medium based on the person with whom they are communicating.
- Knows to make others understand them and creates networks of relationships which are necessary for obtaining relevant information.
- Adapts what they are communicating in order to capture the interest of others.
- Anticipates and prepares for the reactions of others.
- Can interact in public in an effective manner.
- Properly communicates at meetings, presentations, etc.
- Knows how to establish emotional ties and relationships with others because they support their objective.
- Has the skill of conviction and is able to positively affect others.
- Uses experts or third parties to make an impact.